OUR POLICY

Terms and Conditions

1. Mobile Money Payment Policy

Mobile Money Payment Only: We exclusively accept payments through Mobile Money (MoMo).
MoMo Number: All payments must be sent directly to our official line at 059 336 3318.
No Payment on Delivery: We do not offer cash or payment on delivery services under any circumstances.
Payment Validates Order: Your order will not be processed, packed, or dispatched until your payment is received and verified.
Transaction Reference: You must use your unique Odoo Order Number as the payment #Reference on your phone when making the transfer.

2. Returns and Exchanges

We do not offer cash refunds under any circumstances but accept the exchange of goods.
Goods may be returned for exchange only under the following conditions:
- Within 3 days of purchase.
- Accompanied by the original purchase receipt.
- Item must be in its original packaging.
- Product has not been opened, modified, washed, or altered in any way.
Perishable Items: We strictly do not accept returns or exchanges on perishable or frozen items (e.g., ice cream, poultry, dairy, eggs, meat, fish, bread, etc.).

3. Promotional and Sale Items

Sale or Promotion Display items are considered FINAL SALE and cannot be returned or exchanged.
Regular goods cannot be exchanged for any item currently on sale or promotional display.
Eligible goods may only be exchanged for an alternative item of equal financial value.

4. Company Rights

O-MART EXPRESS reserves the absolute right to refuse a product exchange at any given time.